服务业服务质量信任

1、alaysian Hotel Industry 外文作者：CHENG BOON LIAT, SHAHEEN MANSORI, CHAM TAT HUEI 文献出处: Journal of Hospitality Marketing and (b) tourists have become more affluent and are willing to spend more for higher quality accommodation (Euromonitor International, 2012). Facilities such as restaurants, bars, and nightclubs are no longer seen as a luxury but rather a necessity, since these facilities can fulfill the different needs among customers. Therefore, hotel managers have to understand the factors that i。

2、tel Industry 外文作者：Tat-Huei Cham 文献出处: Int. J. Services, Economics and Management, Vol. 4, No. 4, 2018 (如觉得年份太老，可改为近 2 年，毕竟很多毕业生都这样做) 英文 5152 单词，32172 字符(字符就是印刷符)，中文 7728 汉字。
Interrelationships of Service Quality, Customer Satisfaction, Corporate Image and Customer Loyalty of Malaysian Hotel Industry Abstract: The rapid growth of the hotel industry in the first decade of the 21st century forced hotel operators to critically acknowledge the importance of service improvement in order to gain compet。

3、 Competitivness,Volume2,Issue2,2016,5-30 英文 2978 单词，  16786 字符，中文 4489 汉字。
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 ELECTRONIC SERVICE QUALITY  AND ITS IMPACTON BUILDING   BRAND LOYALTY IN THE APPAREL E-RETAILING INDUSTRY Art Shala, Driton Balaj Art Shala, Marketing Department, Univerity of Tirana, Tirana, Albania (2) Prof. Dr. Driton Balaj, Finance Department, University of Prishtina ABSTRACT Online service quality is of high importance to the 。

4、ty Management in Hotel Industry Borkar; Koranne Abstract It is an attempt to understand the role of quality improvement process in hospitality industry and effectiveness in making it sustainable business enterprise. It is a survey of the presently adopted quality management tools which are making the hotels operations better focused and reliable and meet the customer expectations. Descriptive research design is used to know the parameters of service quality management in hospitality industry. Ex。

5、y” in the late 1970s and began welcoming international visitors. The world has witnessed a boom in tourism in China over the ensuing three decades. Along with the increase of visitors, the Chinese hotel industry developed with high speed to meet these demands. The Chinese hotel industry developed fast. However, from 1994 to present, the Chinese hotel industry keeps on losing occupancy rate and profits. Chinese hotel management attracted more and more academic research interests. However, a numbe。

6、asuring Service Quality in Tourism Industry Mihail Aurel u, Andreea Simina Rulea, tefan u Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing 。

7、vioral Sciences, 2014, 164:298-304. Impact of service quality, trust and perceived value on customer loyalty in Malaysia services industries Firend A. Rasheed, Masoumeh F. Abadi Abstract The purpose of this study is to investigate the effect of service quality, trust and customer perceived value on customer loyalty in the Malaysia services sector. The research examines three factors of service quality, trust and perceived value by customers in the banking, insurance, and telecommunications ind。

8、 2014, 109(2):487-491. Productivity and Service Quality: Factors Affecting in Service Industry Serdar Durdyev, Ali Ihtiyar, Syuhaida Ismail, Fauziah Sh. Ahmad, Nooh Abu Bakar Abstract As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first identified the factors. The final analysis model was built through a statistic al analysis conducted。