1、2400 英文单词 ， 13500 英文字符 ，中文 4000 字 文献出处： Durdyev S, Ihtiyar A, Ismail S, et al. Productivity and Service Quality: Factors Affecting in Service Industry J. Procedia - Social and Behavioral Sciences, 2014, 109(2):487-491. Productivity and Service Quality: Factors Affecting in Service Industry Serdar Du
2、rdyev, Ali Ihtiyar, Syuhaida Ismail, Fauziah Sh. Ahmad, Nooh Abu Bakar Abstract As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first iden
3、tified the factors. The final analysis model was built through a statistic al analysis conducted with the chosen factors. The results of the analysis indicate that the workforce cluster (e.g. skills and experiences of the workforce) and the work management cluster (e.g. communication between parties
4、) have greater impact than the financial management cluster (e.g. reworks) and logistics (e.g. delivery on time). This research focuses on the qualitative perspective of customers on productivity and perceived service quality. Although the process of translating qualitative opinions into quantitativ
5、e data is a matter for debate, the result of this research, when compared to other quantitative studies, can be used to establish a strategy and an action plan for managing productivity and perceived service quality. Finally, some recommendations have been provided for addressing key factors affecti
6、ng productivity and perceived service quality in HIS in Turkey. Keywords: Productivity; Service Quality; Turkey; Home Improvement; 1. Introduction Within service studies, productivity has been one of the most significant issues from an economic point of view. It is easy to understand the reasons of the service productivity importance. The concept becomes a key player in the economic growth of developing economies, because of its contribution to the economy and improvement of the living standa
