【精品文档】264关于酒店管理客户投诉有关 的外文文献翻译成品：客户投诉和组织反应：对北塞浦路斯酒店客人的调查（中英文双语对照）

《【精品文档】264关于酒店管理客户投诉有关 的外文文献翻译成品：客户投诉和组织反应：对北塞浦路斯酒店客人的调查（中英文双语对照）》由会员分享，可在线阅读，更多相关《【精品文档】264关于酒店管理客户投诉有关 的外文文献翻译成品：客户投诉和组织反应：对北塞浦路斯酒店客人的调查（中英文双语对照）（21页珍藏版）》请在毕设资料网上搜索。

1、此文档是毕业设计外文翻译成品（ 含英文原文+中文翻译） ，无需调整复杂的格 式！下载之后直接可用，方便快捷！本文价格不贵,也就几十块钱！一辈子也就 一次的事！ 外文标题：Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus 外文作者：Ugur Yavas, Osman M. Karatepe ,Emin Babakus, Turgay Avci 文献出处: Journal of Hospitality Bitner, Booms Bitner, Booms, Ma

2、ttila, 2001; Yasin Lewis Shemwell Yavas Fornell et al., 1996; Spreng, Harrell, Kelley, Hoffman, Lewis Smith, Bolton, Tax, Brown, Boshoff Brown, Cowles, Kelley, Hoffman, Lewis Michel, 2001) including tourism and hospitality services (Boshoff, 1997; Boshoff McCollough, 2000; Scanlon Sundaram, Jurowski

3、, Swanson Davidow, 2000). Hence, the study fills in this void. Second, besides contributing to the body of knowledge, the findings of the study may carry important practical implications for micro and macro reasons. Tourism industry is the lifeblood of the fledgling Northern Cyprus economy, accounti

4、ng for more than 19% of the Gross National Product (Economic and Social Indicators, 2000). Yet, there has been a decline in the number of Turkish tourists (which ac- count for an overwhelming proportion of tourism revenues) visiting the island. According to the official tourism statistics, in 2001, the number of Turkish tourists visiting Northern Cyprus were put at 277,739. This is a significant drop from the 1997 total of 326,324. The decline is of concern not only to the public officials bu