【精品文档】145关于民宿客户服务质量体验提升有关的外文文献翻译成品：南非东伦敦民宿机构的服务质量客户体验（中英文双语对照）

《【精品文档】145关于民宿客户服务质量体验提升有关的外文文献翻译成品：南非东伦敦民宿机构的服务质量客户体验（中英文双语对照）》由会员分享，可在线阅读，更多相关《【精品文档】145关于民宿客户服务质量体验提升有关的外文文献翻译成品：南非东伦敦民宿机构的服务质量客户体验（中英文双语对照）（21页珍藏版）》请在毕设资料网上搜索。

1、此文档是毕业设计外文翻译成品（ 含英文原文+中文翻译） ，无需调整复杂的格 式！下载之后直接可用，方便快捷！本文价格不贵,也就几十块钱！一辈子也就 一次的事！ 外文标题：Guest Experiences of Service Quality in Bed and Breakfast Establishments in East London, South Africa 外文作者：TembiTichaawa and Oswald Mhlanga 文献出处: Journal of Human Ecology Volume 50, 2018 - Issue 2 (如觉得 年份太老，可改为近 2 年

2、，毕竟很多毕业生都这样做) 英文 4742 单词，30901 字符(字符就是印刷符)，中文 7445 汉字。 Guest Experiences of Service Quality in Bed and Breakfast Establishments in East London, South Africa KEYWORDS: Bed and Breakfasts, Customer Satisfaction, Service Excellence. Statistical Analysis, Experiences ABSTRACT: This study appraises guest

3、s experiences in Bed and Breakfasts (B each experiences it through his or her individual lens. Consequently, Pantelidis (2010) underscore the fact that, complexity and intricacies of guests experiences, makes it difficult to predict how each guest will react to a particular B Hu 2009) and fierce com

4、petition (Enz 2004; Reynolds and Biel 2007; Hu 2009). Todays B Quan and Wang 2004).While there is no guarantee of a satisfied guests repeat business, it is almost certain that a dissatisfied guest will not return (Soriano 2002). For this reason, a memorable experience can directly affect guest loyalty, organisational profits, return patronage, complaint behaviour and word-of-mouth communications which tend to shape guests experiences (Ladhari et al. 2008). Hence, B Wang et al. 2012) has sug