1、 工业工程理论在森淼公司的应用研究 摘要 本文以森淼国际货运代理有限公司的平面布局作为研究对象，对企业各机构的位置布局提出了问题，运用 SLP 方法，对企业机构布局进行了优化，并运用 5S 管理改善了员工的工作环境。并针对业务量低下问题，找出了瓶颈所在 客服部与业务部在业务流程中的操作模式，运用业务流程优化方法，应用工作抽样分析优化必要性，对业务流程进行的改善，提高了业务量，增加了客户回访率。经过这些改进是企业降低了降低了成本，提高了工作效率以及效益。 关键字 SLP 5S 管理 流程优化 工作抽样 Study on the application of industrial engineer
2、ing theory in Senmiao company Abstract This paper takes Senmiao International Freight Forwarders Limited layout as the research object, position of enterprise institutions put forward the question, using the SLP method, to the enterprise organization layout is optimized, and the use of 5S management
3、 and improve the working environment of employees. Aiming at the problem of low volume of business, find out the bottleneck - mode of operation of the business process of the customer service department and business department, the use of business process optimization method, used work sampling optimization analysis of necessity, for business process improvement, improve the service quantity, increase the customer return rate. After these improvements is the enterprise reduces the cost, improves the work efficiency and benefit. Keywords SLP 5S management Process optimization work sampling
