1、3600 英文单词， 2.1 万英文字符 ， 中文 6200 字 文献出处： Albury, David. Fostering innovation in public services. Public money and management 25.1 (2005): 51-56. Fostering Innovation in Public Services David Albury Innovation is essential to the improvement of public services; it is not an optional luxury but needs to
2、 be institutionalized as a deep value. This article presents a framework for thinking and action to foster higher levels of successful innovation in the public sector. The major barriers to innovation in the public sector are identified. Finally, some immediate and practical steps which government d
3、epartments and public service organizations could take to foster innovation are described. Why is Innovation Important? Why should wegovernment, public, public service managers and professionalsbe interested in innovation? Even in periods when expenditure on and investment in public services are ris
4、ing, there are significant downward cost pressures. Without innovation, these can all too easily translate into increased workloads for already heavily-pressed professionals and other staff. In the jargon of management consultants, we need to work smarter not harder. Equally, a steady flow of innova
5、tions is essential to sustain improvement in the delivery of public services. These perennial pressures for efficiency and improved performance, however, are now underpinned by a deeper challengeto develop universal personalized public services. These are services which are responsive to the needs a
6、nd aspirations of individuals and communities, which treat users with respect and dignity, and which enable greater individual and collective engagement (and greater self-organization) in the achievement of desirable social outcomes. One size fits all servicesif they ever existedare not suited to an ever-more diverse and heterogeneous society with rising expectations of 24-hour/ seven-days-a-week access, tailored provision and service quality. To meet this challenge requires all
