1、字数：英文 2325 单词， 13408 字符；中文 4090 汉字 出处： Karasoy H A. Quality Management in Turkish Public Management: Challenges and BenefitsJ. European Scientific Journal, 2018, 14(5): 11-18. 外文文献 Quality Management in Turkish Public Management: Challenges and Benefits Abstract From the late 1970s onwards, traditio
2、nal public administration was criticized because it does not meet the needs of developing and changing new world. Following this critique, a new approach to public administration was proposed under the name of New Public Management. The development of new public management changed the concept of the
3、 public service. Accountable, transparent, effective, and efficient services have become the basic principles of management. On the other hand, the term “quality” has also gained popularity in public administration. In this sense, Total Quality Management (TQM) was adopted to develop quality systems
4、 in public administration worldwide. Turkey has also adopted that system. In this study, the situation assessment of TQM process in Turkey was made through the presentation of strengths and weaknesses. The literature search is conducted to achieve this aim and it is obtained from the research that s
5、ince quality management cannot be fully realized, there are some deficiencies in practice and in regulatory. In this context the regulatory process needs to be revised specially in terms of evaluating and auditing. Keywords: Quality, Total Quality Management, Turkey Introduction Efficient public ser
6、vice is a crucial problem which come into prominence in the public management transformation process. From the great depression in the 1930s, it was began to propound a critique of the traditional public management which articulated a number of emergent dissatisfactions with it in terms of effective public services. In this context several public management approaches have developed. New public management is one of the crucial approach for public management and it put emphasis on ef
