1、中文 7350 字 ， 4400 英文单词， 25500 英文字符 文献出处： Lam T Y M. Economic perspective on outsourcing of property management servicesJ. Property Management, 2012, volume 30(4):318-332(15). Economic perspective on outsourcing of property management services Terence Y.M. Lam Abstract Purpose The purpose of this pape
2、r is to identify the economic forces influencing the outsourcing process of property management services, and investigate how these forces should be applied in order to maximize the productive efficiency and performance quality, thus ensuring optimal use of resources. Design/methodology/approach Mar
3、ket competition and transaction monitoring were identified to be the fundamental factors. Single-case study method was used to quantitatively examine the impact of these economic forces on the outsourcing of property management services of the Hong Kong Housing Authority. Findings The property servi
4、ces market was contestable, and through competitive tendering the level of competition had a significant negative impact on production cost and a significant positive relationship with service quality. Fee level was also found to have no significant effect on service quality. Professional maintenanc
5、e services were found to be complex and associated with significant transaction costs, especially where there was a high degree of contact with tenants. Research limitations/implications The outsourcing strategy forms a conceptual baseline on which further research can build to test its significance
6、 in many other settings, thus resulting in a more robust economic theory for outsourcing of property management services. Practical implications Competitive tendering should be adopted for outsourcing to minimize production cost and maximize service quality. The overall transaction costs should be minimized by focusing the limited resources on monitoring of the complex professional maintenance services, especially the services for major planned maintenance works where there are many
