1、1880 英文单词， 1.1 万英文字符 。中文 3600 字 文献出处： Gainey T W, Klaas B S. The Outsourcing of Training and Development: Factors Impacting Client SatisfactionJ. Journal of Management, 2003, 29(2):207-229. The Outsourcing of Training and Development: Factors Impacting Client Satisfaction Thomas W. Gainey； Brian S.
2、Klaas Abstract Firms increasingly use outside vendors to provide their training and development needs. However, the strategic importance of many training programs often introduces unique challenges for organizations outsourcing this function. To better understand the effects of outsourcing in this k
3、ey area, we use transaction cost economics, social exchange theory, and the resource-based view to identify factors thought to impact client satisfaction with external training vendors. Using data obtained from 157 organizations, structural equation modeling results suggest that socially-oriented tr
4、ust and contractual specificity mediate the relationship between client satisfaction and a number of vendor, relationship, training, and firm characteristics. Discussion HR outsourcing has traditionally been most heavily focused within transactional activities (e.g., payroll) that do not represent c
5、ore competencies within most firms (Greer et al., 1999). However, increasingly, outsourcing is being used in the training and development area. And because at least some parts of training and development are more closely linked to efforts to achieve sustainable competitive advantage (Bassi & Van Bur
6、en, 1999), questions exist about the likely effects associated with reliance on outsourcing in this area. Questions also exist about the conditions under which training and development outsourcing is most likely to generate benefits for organizations. In this study, we identified a number of factors that we believed would be influential in determining client satisfaction with outsourcing in training and development. The results indicate that our proposed model provides an acceptable fit to th
