1、1550单词， 8500英文字符， 2760汉字 文献出处： Han S W. ERP Enterprise Resource Planning: A cost based business case and implementation assessment J. Human Factors and Ergonomics in Manufacturing & Service Industries, 2004, 14(3): 239-256. http:/w ww.w 原文 ERP Enterprise Resource Planning: A cost-based business cas
2、e and implementation assessment S. W. Han Abstract This article provides the key factors that are critical to the successful implementation of enterprise resource planning (ERP). It reports the results of a study carried out to assess a number of different ERP implementations in different organizati
3、ons. A case study method of investigation was used, and the experiences of five manufacturing companies were documented. Also, this study explores and proposes an ERP system selection process and a cost-based business case approach. The critical factors in the adoption of ERP are identified as learn
4、ing from the experiences of others, appointing a process innovator, establishing committees and project teams, training and providing technical support for the users, and implementing appropriate changes to the organizational structure and managerial responsibilities. For more effective ERP implemen
5、tations, we advise building a supportive culture and environment with a strong emphasis on human and organizational aspects. 1. INTRODUCTION Throughout the 1990s, most large industrial companies installed enterprise resource planning (ERP) systems; that is, massive computer applications allowing a b
6、usiness to manage all of its operations (finance, requirements planning, human resources, and order fulfillment) on the basis of a single, integrated set of corporate data. ERP promised huge improvements in efficiency; for example, shorter intervals between order and payments, lower back-office staff requirements, reduced inventory, and improved customer service. Encouraged by these possibilities, businesses around the world invested some $300 billion
