1、2200 英文单词，英文单词，12500 英文字符英文字符，中文，中文 3850 字字 文献出处：文献出处：Jayawardhena C, Foley P. Changes in the banking sector the case of Internet banking in, the UKJ. Internet Research, 2000, 10(1):19-31. 一、原文一、原文 Changes in the banking sector - the case of Internet banking in the UK Chanaka Jayawardhena and Paul F
2、oley Abstract The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking ren
3、ders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas. Keywords：Internet, Banking, Customers Introduction The banking sector occupies a pivotal position in the global economy. T
4、he sector has been subject to many external and internal forces in many countries, particularly in the UK, since the 1980s (Gentle, 1993; Nellis, 1998). Of the external forces, technological change is likely to have the most far-reaching impact on the sector. Technology, in particular the Internet, is a key driver of internal changes. Within the sector external forces have attracted new entrants and increased customer influence. Internal change has been greatly amplified by the Internet. The
