1、字数：英文字数：英文 18671867 单词，单词，91069106 字符；中文字符；中文 30593059 汉字汉字 作者及出处：作者及出处：Takahashi S, Sugiyama A, Kohda Y. A method for opinion mining Takahashi S, Sugiyama A, Kohda Y. A method for opinion mining of coffee service quality and customer value by mining of coffee service quality and customer valu
2、e by mining twitterM/Knowledge, Information and Creativity Support Systems. twitterM/Knowledge, Information and Creativity Support Systems. Springer, Cham, 2016: 521Springer, Cham, 2016: 521- -528.528. 外文文献外文文献 A Method for Opinion Mining of Coffee Service Quality and Cust
3、omer Value by Mining Twitter Abstract In this work, we focus on customer value of Japanese coffee service by analyzing the huge tweet data set. We suggest the quantitative evaluation method of customer value by using the morphological analysis of the tweets and generated valu
4、e dictionary. Our suggested methodology can be applied to any service and product to improve the commoditization problem from the viewpoint of service science. Keywords: Customer value; Natural language; processing Service; value Opinion mining 1.Introduction Recently, big data utilization in social network data (e.g. Facebook, Twitter, Flicker) has attracted much attention from researchers and research divisions of companies in order to analyze the market with high “objectivity” and high “completeness”. In this study, we f
