1、外文文献翻译译文外文文献翻译译文 一、外文原文 原文：原文： Total quality management and cost of quality During 1950 Feigenbaum introduced the concept of Total Quality Control (TQC) into western countries, as a management tool to improve product design and quality by reducing operating costs and losses. Kauro Ishikawa, a Japane
2、se chemist, introduced TQC in Japan around 1950-1960 as “a company-wide management tool in order to produce high quality goods and services that give a competitive edge both in the short term and in the future”. Total Quality Management (TQM) is a company culture that allows it to provide quality go
3、ods and services at the lowest cost in order to achieve customers satisfaction and, at the same time, ensure satisfactory business development by continuous improvements. For an organization to function effectively and efficiently, it has to identify numerous linked activities. An activity using res
4、ources, and managed in order to enable the transformation of inputs into outputs, is considered as a process. Often the output from one process directly forms the input to the next. The process of TQM consists of three major activities: - Setting the policy and strategy of the organization, - effectively and efficiently managing the organization, and - seeking continuous improvement. Firstly, the fundamental concepts of Total Quality Management are introduced. When this is understood t
