1、 （2011 届） 本科毕业论文（设计） 题 目 某公司员工关系问题研究 学 院 商学院 专 业 人力资源管理 班 级 学 号 学生姓名 指导教师 摘要摘要：员工关系管理是人力资源管理的一个特定领域。越来越多的企业不仅 把“以客户为中心”作为经营、发展的导向，更把组织内的“第一资源”员 工当作“客户”对待。员工的参与和投入是企业制胜的保证，融洽、和谐的员工 关系，将会在组织中形成互相帮助、协调开展工作的良好氛围，从而促进组织绩 效的提高。因而科学合理的员工关系管理不仅仅有助于企业吸引和留住人员，更 有利于提高企业的整体绩效，反之则会给企业的运行和发展带来严重的影响。 由于员工关系的特殊性，其管
2、理更显重要性， 通过某公司的员工关系现象的 研究，希望管理者树立正确的理念，运用正式沟通和非正式沟通相结合，及时传 播和获取信息，对员工进行分类管理，形成有利于员工关系管理的企业文化。 关键词：关键词：员工关系；管理制度；分类管理；企业文化 Abstract：Employee Relationship Management is A specific human resource management field. More and more enterprises not only look “customer-centric“ as a business development orien
3、tation, even within the organization, “first resource“ - employees as “customers.“ Employee involvement and commitment of enterprises to ensure victory, harmonious, harmonious employee relations will help each other in the organization formed to coordinate the work of a good atmosphere, thus contrib
4、uting to the improvement of organizational performance. Scientific and rational management of staff and therefore not just help companies attract and retain staff, more conducive to improving the overall performance; otherwise the operation and development of enterprises will have serious repercussi
5、ons. As the special nature of employee relations, and its management is even more important, through the phenomenon of a companys employee relations research, we hope manager establish a correct concept of management, get formal communication and informal communication combined with the timely disse
6、mination of and access to information, staff classified management, the formation of the corporate culture conducive to employee relationship management. Key Words：Staff Relations; Management mechanism; Category management; corporate culture 目录目录 目录 0 一、 引言. 1 二、 员工关系相关理论研究. 1 （一） 员工关系的概念 . 1 （二） 员工关系管理相关理论 . 1 1、 员工关系管理的概念 1 2、 员工关系管理的内容 2
