1、 （ （英文参考文献及译文） 二一年六 月本科毕业论文 题 目： Innovation quality a conceptual framework 创新质量概念框架 学生姓名 ： 陈贵飞 学 院 ： 管理学院 系 别： 工 商 管 理 系 专 业： 工商管理 班 级： 工管 06-3 班 指导教师 ： 苏红梅 讲师 学校代码： 10128 学 号： 200620702088 内蒙古工业大学本科毕业论文 1 Int. J. Production Economics 80 (2002) 3137 Innovation qualitya conceptual framework Udo-Ernst
2、 Haner* Institute for Human Factors and Technology Management, University of Stuttgart, Nobelstr. 12, D-70569 Stuttgart, Germany Abstract In this article a framework for a new conceptthat of innovation qualityis presented and its relevance for considerations with respect to innovation and strategy i
3、s highlighted. The concept of innovation quality allows making a statement regarding the aggregated innovation performance in three different domains within an organization by comparing the result, being it a product, process or service innovation, with the potential and considering the process on h
4、ow the result has been achieved. The three domains of innovation quality are product/service, process and enterprise. After analyzing the foundation concepts of quality and innovation a short interpretation of the concept of innovation quality in contrast to quality innovation is given. In the secon
5、d large section of this article the principle of innovation quality is presented, possibilities of determining and representing the concept are shown and a strong link among innovation quality and strategy is suggested. Keywords: Innovation； Quality； Measurement； Strategy； Framework 1. Introduction
6、Innovation quality, a concept not found in literature yet, isat .rst lookeither a desirable and even natural condition or at the other extreme a forced combination of what one might conceive as incompatible and contradicting paradigms. While innovation has a strong link to newness, creativity and un
7、conventionality, to quality concepts like standardization, low tolerance and systematic procedure adhere. Therefore combining the concepts of innovation and quality, which are powerful and extensive in themselves, requires at least a short analysis of both in order to purposefully integrate them and
8、 thereby generate a consistent framework for a new concept. 2. Managing quality and innovation 内蒙古工业大学本科毕业论文 2 2.1. Managing quality In the development of quality management four to .ve distinctive steps can be identi.ed (e.g., Grabowski, 1997, p. 9ff). In the 1930s and 1940s managing quality meant
9、ensuring a products quality through an inspection at the production process. The function of quality control has been digital in nature, in the sense that either a product was conform to speci.cations or it was not. The goal was to deliver products with no failures. The second steparound the 1950s a
10、nd early 1960s is the one of static quality assurance. Here efforts were directed towards guaranteeing stable, low-variance processes. Thereby product and process quality became intertwined. In the late 1960s then the phase of the integrated quality assurance started. This quality management approac
11、h acknowledged that quality emerges from all direct value adding phases and therefore also suppliers and customers were integrated into the quality management perspective. This has lead to the establishment of the ISO9000+norms. The total quality management approach as pursued since the mid-1980s in
12、cluded in its perspective additionally the ful.llment of stakeholder needs, thereby adding more dimensions to the customer oriented view. It included for example employees and the society in general and their needs as a basic driver of quality. So when describing the different phases in the quality
13、management .eld it becomes obvious that over time always additional elements have been incorporated into it. These new elements together with their interactions to the previously considered ones have built new layers in a hierarchy of quality. Approaches towards a management of quality have been lim
14、ited in delivering contributions to solving problems which arise from the need for .exibility, handling shortening product and technology lifecycles and particularly in relation to the need for innovation in order to remain competitive on a global scale. In its latest model on how quality has to be managed the European Foundation for Quality Management (EFQM) has integrated the concept of innovation . 2.2. Managing innovation Already in 1912 Schumpeter (1912) has recognized innovation as a central driver of economic development. But only lately with intensifying competition on global
